Disabilities and special needs

Hunderfossen  Familiepark Aug 13 92

Disabilities and special needs

Next opening day is Friday 8. Feb 2019 | Opening hours and prices | Buy ticket

Hunderfossen Family Park wishes to be accessible for all our visitors. Visitors with disabilities and special needs have a lot to look forward to at Hunderfossen Family Park.

We welcome your suggestions that can help us be even more suitable for our visitors – take contact with Customer Service at the exit for any tips, or send an email to troll@hunderfossen.no

Parking

Reserved disabled parking places at the end of the parking lot, right next to the entrance. The parking is free when you show a Disabled Parking Permit.

Entrance

Use the entrance gate 1 (closest to the exit). This gate is specially made for wheel chair users.

Park roads

The roads in Hunderfossen Family Park are wide, relatively flat and with an asphalt surface. The few steep roads can be avoided by choosing an alternative road. Recreational areas are covered in grass with some gravelled roads.

Accompanying persons

Accompanying persons get free entrance when they show a valid accompanying badge, with picture, and issued by a municipality. This can be ordered online and can be picked up directly at the park, either in one of our ticket sales booths or at the Customer Service. People with a disability that prevents them from going on most of our attractions, will get a disabled ticket. Unfortunately, this does not apply to people who get disability benefit and who have a senior card issued by NAV.

Guide dogs and service dogs

All dogs are welcome in the park – remember to bring waste bags. You do not need to take contact with us in advance to bring dogs in the park. - Read more about dogs in the park.

Show respect sign / first in line

It is possible to collect a “First in Line” sign from Customer Service. This is given to people who cannot stand in a normal waiting line for a long time, for various reasons, because of invisible or mental disability. At the queue area, you can use the wheelchair entrance / exit to get in. It is important to show that sign to the staff at the attraction..

ATTRACTIONS

Some attractions in the Park have thresholds / small steps to come in. For some attractions, assistance is required to get on the ride. Ordinary safety and height regulations must be respected. Each wheelchair user (and their assistant) knows best their own limits. Some attractions require full mobility, good sense of judgement, normal balance, normal strength in arms and legs, and some are not suitable for people with a back, neck or leg injury.


THE NIGHT OF THE TROLL, TROLLNATT (EVENING EVENT IN THE HIGH SEASON)
All activities are accessible for wheelchair users, with the exception of the show in the Troll’s Forest where unfortunately natural roads are difficult to handle with a wheelchair. You need to arrive early at the amphitheatre in order to get good places if you are using a wheelchair.

THE FAIRY-TALE CASTLE
Use the exit gate from the Fairy-Tale Castle to get in if you would like to avoid the line area. Carry on through the shop and inside the boarding area. Assistance is required to come on board the carts. 

THE TROLL DROP
The Troll Drop is suitable for people with disabilities, and with a normal wheelchair and an assistant, you can follow the same way as other visitors. Elder or weak assistants can find it difficult to push the wheelchair on the suspension bridge. When you push the wheelchair up towards the wooden bridge, use the left line in order to avoid standing uphill with the wheelchair. Then you can wait at the top of the floor. If you are alone with a wheelchair, you need to take the lift from the ground level shop. Ask the shop staff, and they will notify the operator at the Troll Drop. Leg length until under the knee is required.

THE TRACTOR TRACKS AT THE FARM
The Tractor Tracks are suitable for people with disabilities, and with a normal wheelchair and an assistant, you can follow the same line as other visitors. The wheelchair cannot be taken on the tractor; our staff will put it where you get out of the tractor. 

THE LITTLE PRINCE
Ask the staff outside The Little Prince for direct entrance to the reception area. From there, follow the normal way into the attraction (the hook at the entrance junction can be put to the side for better mobility). The cinema has a flat floor and special effect equipment for wheelchair users are located on the last row of seats. On the way out, there is a lift in the shop – contact the shop staff for help if needed.

RAFTING
Use the exit from the rafting as entrance. Take contact with our staff to come in. Assistance to get on board is required. The passengers need to be able to sit upright, in addition to having mobility and normal strength in the upper body, neck and at least one leg.

THE HIGH ROPES COURSE
The High Roped Course is not suitable for people with disabilities.

THE FAIRY-TALE SHIP
Follow the normal line system for low or high speed. Assistance is required to get on board the Fairy-Tale Ship. Passengers need to be able to sit upright, in addition to having mobility and normal strength in the upper body, neck and at least one leg.

IL TEMPO EXTRA GIGANTE
Use the exit from Il Tempo Extra Gigante as entrance, through the shop and down to the disembarking area. Take contact with our staff to come in. Assistance is required to get on the ride. Wheelchairs are parked with locked wheels, at the end of the disembarking area. Passengers need to be able to sit upright, in addition to having mobility and normal strength in the upper body, neck and at least one leg.

THE VIEW TOWER, THE FROG KING, R/C CARS AND THE PRINCESS TOWER
Ask our staff to come in. Assistance is required to get on the rides. Mobility and strength in both arms and legs are required to hold onto the safety harness. Leg length until under the knee is required. For the R/C Cars, passengers need to have strength in their neck in order to keep their head stable.

Shops and eateries

Vertshuset café, Trollsalen Restaurant, The Little Prince’s Taco and Askeladden Pizza are easily accessible for wheelchair users. The Bakery has a two-step threshold. Most of the shops are easily accessible for wheelchair users.

Disabled Toilets

Toilets suitable for wheelchair users are to be found at “The Little Prince”, in the toilet facilities, by the entrance to the “Fairy-Tale Castle”, in the sanitary facilities by the main entrance, in the Supervideograph, and at the Energy Centre.

Wheelchair renting

The park has a limited number of wheelchairs to rent. Take contact with Customer Service prior to your visit, if you wish to reserve a wheelchair (tel: +47 61 27 55 30).

Renting of electric buggies

At Hunderfossen you can rent an electric buggy in order to get around the park together with your friends and family. The buggies are delivered by Access Mobility AS, Hamar. Price for renting is NOK 100 for four hours. For reservation, take contact with Customer Service. Minimum age: 18 years.

Other equipment

The park has many slopes and complex turns and we have a lot of visitors. In order to insure our guests’ safety, we do not allow bikes, scooters, rollerblades, and one-wheel scooters.

If you have other questions about special arrangements, take contact with Customer Service: +47 61 27 55 53.